Listed below are K•D Medical's policies for the products and services we offer.
 

Cancellation

Cancelled orders for stock items can be made at any time prior to delivery (product leaving K•D Medical facility). Once product has left our facility it is subject to returned Goods policy - We are not accepting returns during the COVID 19 pandemic. Custom made products cannot be cancelled. All cancellations must be confirmed in writing, emails are acceptable with acknowledgement from K•D.
 

Catalogs

Catalogs are available at no charge. Please request a copy via the K•D Medical website or call your local sales representative who will be glad to deliver a copy to your lab.
 

Changes

Orders for stock items can be changed at any time prior to delivery (product leaving K•D Medical facility).  All changes must be confirmed in writing, emails are acceptable with acknowledgement from K•D .
 

Credit Cards

Credit card numbers are secure when you give them to us on the phone. When orders are sent from our website via email, they do NOT include your credit card number. Customer Service must log onto a secure internet site (EBSsoft) to retrieve your credit card number. This provides you with the highest level security possible today.
 

Custom Made and non-stocked Products

K•D Medical, unlike other companies who only resell, IS the source manufacturer. As such we can manufacture your molecular biology products in any size or formulation that you wish. We currently manufacture over 1,000 custom products, chances are that we may already make what you're looking for! We do require a minimum of 2 liters/4 packs for plates and 4 liters for liquid media.
 

Minimum Orders

There are no orders too small - we appreciate any business you give us. However, we do ask that for custom orders and non-stocked products that we make at least a two (2) liters/4 packs for plates and 4 liters liquid.
 

Pricing

K•D Medical strives to provide you with the best possible product at the lowest possible price. Prices are subject to change at any time.
 

Quality

Simply put, we will meet or exceed your product quality requirements each and every time. Every production run undergoes rigorous in-coming, in-process, post-production and end of shelf-life quality testing which will be provided to you upon request.
 

Returned Goods

We are not accepting returns during the COVID 19 pandemic.  Our normal policy is that once product has left the K•D Medical facility, whether for delivery via our trucks or by commercial carrier, it is subject to this Returned Goods policy. All items you wish to return must first receive a "Returned Goods Authorization" (RGA) number by calling Customer Service. A "Proper Storage" document will then be faxed for your signature assuring us that you have held the products in the necessary storage conditions.  All returned goods will be charged a 35% restocking fee. 
 

Rush Orders

No problem! Let us know and we'll do our best to get you what you need, when you want it. Your research lab doesn't run only during business hours. We don't either, we're here for you!
 

Samples

K•D Medical is glad to provide you with any sample materials you may require to insure that our products meet your needs. Simply call Customer Service or your local sales representative.
 

Satisfaction Guarantee

Your satisfaction is our ultimate goal. We want your experience with K•D Medical to be so pleasant that you make us your preferred supplier of molecular biology products. We want to earn your trust so that you consider us your molecular biology research partner. If any product or service we provide doesn't meet or exceed your expectations, we'll make it right - no questions asked. 
 

Shipment Methods

Some local shipments are delivered via K•D Medical van. To areas outside a 50-mile radius we ship via "UPS Ground" unless otherwise specified. UPS 3-Day, UPS 2nd Day and UPS Overnight services are also available. Shipping charges are prepay/add $25.00 minimum. In addition, all Federal Express services are available. Orders are shipped FOB Columbia, Maryland. K•D Medical is not responsible for freight carrier delays nor for freight damages. Damages must be reported immediately to the freight carrier.
 

Standing Orders

Many customers prefer to place Standing Orders. This insures uninterrupted deliveries. If you wish to place a standing order please call Customer Service. Please note that you can change the quantity of a Standing Order at any time 24-hours prior to delivery, including cancelling a delivery without penalty.
 

Terms

Credit approved accounts are Net 30 days. New Accounts can order immediately using Visa or MasterCard or AMEX while awaiting credit approved status. We gladly accept US Government Visa cards.
 

Website Information

Every effort has been made to ensure the accuracy of the information contained in this website. If there are any unintentional errors, especially in pricing information, we regret the misinformation but we will not provide any product or services that are listed in error. Please bring any such errors to our attention, they will be corrected immediately.